1. Introduction
Contiways Logistics TZ (website address: https://contiways.co) values your trust and is committed to protecting your privacy. We are a Zanzibar-based logistics company offering freight, warehousing, and trade facilitation services across East Africa and beyond. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your information.
2. Data Collection & Storage
We collect and store personal data to provide and improve our services:
- Server Location: Our servers are hosted in Germany by Hetzner Online GmbH, compliant with EU/US Privacy Shield.
- Registration Data: We collect your name, email, and profile information when you register. You may edit or delete this data at any time (except your username).
- Purchase Data: For support access, we store your Envato/AncoraThemes purchase codes and support expiry dates.
- Support Tickets: Submitted via Ticksy, a third-party platform that adheres to the EU/US Privacy Shield.
- Comments: We collect comment form data, IP address, and browser agent for spam detection.
- Contact Forms: Submissions are sent to our Zoho-hosted email and used solely for customer service.
- Analytics: We use Google Analytics for anonymous site usage tracking. You can opt out here.
3. Use of Personal Data
We use your data to:
- Verify your identity and account activity
- Provide technical support and updates
- Prevent fraud and ensure security
- Customize your experience
- Maintain site performance and administration
4. Embedded Content
Our site may include embedded content (e.g., YouTube, Facebook, Twitter). These platforms may collect data and use cookies independently. We do not control their privacy practices.
5. Cookies
We use cookies to enhance your browsing experience:
- Necessary Cookies: Session identifiers, authentication tokens, and admin view preferences
- Third-Party Cookies: Cloudflare, WordPress, and analytics tools
You may disable cookies via your browser settings.
6. Data Access
Only registered users and authorized staff (admins and support agents) can access personal data. We do not share your data with third parties unless required to deliver services (e.g., Envato, Ticksy).
7. Data Retention
We retain support tickets, comments, and registration data until you request deletion. Essential account data (e.g., email) is required for service continuity.
8. Security Measures
We use SSL encryption across our site. In case of a breach, we will notify affected users and take immediate action to restore system integrity.
9. Your Rights
You may request:
- An export of your personal data
- Deletion of your stored data (excluding legally required records)
Note: Full deletion may limit our ability to provide support or services.
10. Legal Disclosure
We may release your data if required by law or in response to legal proceedings. We reserve the right to notify you or act independently to protect our interests.
11. Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Office: Fundi Abdul Building, Darajani – Zanzibar
Email: info@contiways.co
Phone: +255 774 430 113